Terms of Service

1. The service

Routenna is operated by Cusano Ventures LLC (“we”, “us”). It provides meeting capture, transcription, AI-assisted extraction and client-intelligence tooling for professional-services organizations. The customer is the organization; users act under its account, and the organization is responsible for what they do there.

2. Customer responsibilities

• Obtaining all consents required by law before recording or transcribing any conversation (see the Acceptable Use Policy. This responsibility sits with the customer, and the product’s consent features exist to help discharge it, not to replace it).
• Maintaining the accuracy of account and billing information.
• Keeping credentials confidential and access appropriately scoped.

3. What Routenna does not do

Routenna is software, not a professional adviser. Output, including extractions, summaries and flags: is not legal, HR, medical, tax or compliance advice, and must be reviewed by qualified professionals before being relied on.

4. Data

Customer data belongs to the customer. Processing is governed by the Privacy Policy and, where executed, the Data Processing Agreement. Customer data is not used to train shared models.

5. Plans, fees and billing

Routenna is sold as a monthly subscription. Current plans are Record at $19 per month, Assist at $35 per month and Practice at $59 per month for a single user, and Team at $29 per seat per month with a minimum of three seats. Prices are in US dollars and exclude any taxes we are required to collect.

Fees are billed monthly in advance through Stripe, our payment processor, on the day you subscribe and on the same day each month afterwards. Subscribing authorizes us to charge your payment method for each renewal until you cancel.

Each plan includes a monthly allowance of recording credits. Unused included credits carry over, capped at two months’ allowance: a quiet month is absorbed, but capacity does not stockpile indefinitely. Credits bought separately are not subject to that cap and stay available while your account is open.

We may change prices. A change to the price of a plan you are already on takes effect at your next renewal, and we will give at least 30 days’ notice first. Continuing to use the service after that is acceptance of the new price.

6. Trials

New accounts get a seven-day trial with full access and no payment method required. When it ends the account becomes read-only until a plan is chosen: everything captured stays reachable and exportable, and only new recording stops. Nothing is deleted because a trial expired.

7. Term, cancellation and lapse

The agreement runs month to month, and either side may end it.

You may cancel at any time from the billing portal. Cancellation takes effect at the end of the period you have already paid for. We do not refund partial months, and we do not charge again after you cancel.

If a payment fails we will retry and tell you. Access continues through the period you paid for, then a short grace period, and then becomes read-only. Read-only means what it says: your recordings, transcripts and exports stay reachable, and only new billable work stops. We do not hold your recordings hostage over a failed card.

We may suspend or end an account that breaches these terms or the Acceptable Use Policy. Where a breach is not deliberate and can be fixed, we will say what is wrong and give a reasonable chance to fix it before acting.

Export is available from the account at any time, including while it is read-only. Deleting your account removes your data as described in the Privacy Policy.

8. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care.

Beyond that, the service is provided “as is”. We do not warrant that it will be uninterrupted or error-free, and we specifically do not warrant that AI-generated output is accurate or complete. Automatic transcription and extraction make mistakes. Every extracted item carries the timestamp it came from so that you can check it against the recording, and section 3 applies: this is software, not professional advice.

To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

9. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if it was told such damages were possible.

Our total liability arising out of or relating to this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party’s fraud, gross negligence or wilful misconduct, or to anything that cannot be limited under applicable law.

10. Indemnification

You will defend and indemnify us against third-party claims arising from use of the service in breach of these terms or the Acceptable Use Policy: in particular, claims that a conversation was recorded without a consent you were responsible for obtaining.

We will defend and indemnify you against third-party claims that the service, as provided by us, infringes their intellectual property rights.

In each case the party seeking indemnity must notify the other promptly, allow it to control the defence, and cooperate reasonably. Neither party may settle a claim in a way that admits fault for the other without its consent.

11. Confidentiality

Each party may learn the other’s confidential information. Each will use it only to perform this agreement, protect it with at least the care it uses for its own, and disclose it only to people who need it and are under similar obligations. This does not cover information that is public through no fault of the receiving party, or that the law requires be disclosed: where the law requires it, we will tell you unless we are forbidden to.

12. Changes to the service and to these terms

We may change the service. We will not make a change that materially reduces the security or privacy protections described in the Privacy Policy without notice and a chance to leave.

We may revise these terms. The version and its date sit at the top of this page, and we will give notice of material changes before they take effect. Continuing to use the service after that is acceptance.

13. General

Neither party may assign this agreement without the other’s consent, except to a successor of substantially all of its business. If a provision is held unenforceable, the rest stands and that provision is limited to the minimum extent necessary. A failure to enforce a right is not a waiver of it. These terms, with the Privacy Policy, Acceptable Use Policy and any executed Data Processing Agreement, are the entire agreement between the parties about the service.

14. Governing law and disputes

California law governs this agreement, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in California, and both parties consent to personal jurisdiction there.

Before either party files, both will try in good faith to resolve the dispute directly for 30 days after written notice describing it.

15. Contact and notices

Notices to us go through the contact form, or by email to the address given there. We send notices to you at the email addresses on your account, so keeping those current is worth doing.